General Terms and Conditions

AGB created via the generator of Deutsche Anwaltshotline AG

Contractual Partner

On the basis of these General Terms and Conditions (GTC), a contract is concluded between the customer and the

NetAgency / sole proprietorship
Represented by Dipl. - Ing. Susan Orlando
Address: 3-7, Fitzjohns Avenue, Hampstead, London, NW3 5jy, London / UK
Mobile: +49 (421 244573550) 171 / 56 59 723
E-mail address: info@orlandosusan.com

hereinafter referred to as the provider, the contract is concluded.

Subject matter of the contract

This contract regulates the sale of online services for small businesses in the area of website creation or modification, company pages in social media creation, imprint and data protection (according to the new EU-DSGVO) creation via the website of the provider. For details of the respective offer, please refer to the product description on the offer page.

Conclusion of contract

The contract is concluded in electronic business transactions via the website of the provider or via other means of remote communication such as telephone and e-mail. In this context, the offers presented represent a non-binding invitation to submit an offer through the customer's order, which the provider can then accept. Orders can also be placed via means of distance communication (mobile/email), whereby the ordering process for the conclusion of the contract includes the following steps:
º Calling the order hotline / sending the order e-mail
º confirmation e-mail that the order has been received.
The contract is concluded with the sending of an order confirmation. The order confirmation created and sent does not constitute a corresponding legally binding declaration. The contract is also concluded by sending the goods or providing the service.

Contract duration

The contract is subject to a term of 1 to 30 days per order and agreement. The total price is calculated from the following components: according to my offer page or depending on the scope on individual agreement.

Reservations

The provider reserves the right not to provide the promised service in the event of unavailability (e.g. internet malfunction, illness) upon repayment.

Prices, shipping costs, return costs

All prices do not include sales tax (value added tax), which is still due in addition. If a right of revocation exists and is exercised, the customer shall bear the costs of the return shipment.

Terms of payment

The customer has exclusively the following options for payment: immediate bank transfer and invoice upon delivery. Other payment methods are not offered and will be rejected.
The invoice amount is to be transferred to the account stated on the invoice after receipt of the invoice, which contains all details for the transfer and is sent with the delivery. The customer is obliged to pay or transfer the amount shown on the invoice to the account stated on the invoice within 14 days of receipt of the invoice. Payment is due without deduction from the date of the invoice. After expiry of the payment deadline, which is thus determined by calendar, the customer shall be in default even without a reminder. Offsetting against claims of the customer is excluded unless these are undisputed or legally established.

Terms of delivery

The goods will be dispatched immediately after confirmed receipt of payment and prior agreement. The entrepreneur undertakes to deliver within 30 days after receipt of order. The standard delivery time is between 1 and 30 days, unless otherwise stated in the item description. The supplier ships the order as soon as the entire service has been created. The customer will be informed immediately of any delays. If the provider is not responsible for a permanent obstacle to delivery, in particular force majeure or illness, although a corresponding covering transaction was made in good time, the provider has the right to withdraw from a contract with the customer in this respect. The customer shall be informed of this immediately and any services received, in particular payments, shall be refunded.

Warranty

The supplier is granted the right to choose between correction or new delivery in the event of subsequent performance if the goods are new and the customer is an entrepreneur. This does not apply to claims for damages of the customer due to injury to life, body, health or essential contractual obligations which must necessarily be fulfilled in order to achieve the objective of the contract. Likewise, this does not apply to claims for damages following grossly negligent or intentional breach of duty by the provider or his legal representative or vicarious agent. In all other respects, the statutory provisions shall apply.

Contract design

The contract text is stored by the supplier. The customer has the following option to access the stored contract text: The customer receives the contract for signing by e-mail. After signing the contract, the customer must return it to the provider by e-mail. The customer can correct errors in the order process. This requires an e-mail with detailed changes to the ordered service to the provider.

Right of withdrawal and customer service

The regulations for distance contracts do not apply to customers who are entrepreneurs. Therefore, these customers do not have a corresponding right of withdrawal due to a distance contract. The supplier does not grant such a right either.
You can reach our customer service at the following times under:

NetAgency / sole proprietorship
Dipl. - Ing. Susan Orlando
3-7, Fitzjohns Avenue, Hampstead, London, NW3 5jy
London / UK
Mobile: +49 (0) 171 / 56 59 723
Mail: info@orlandosusan.com

Opening hours:
Mondays to Fridays from 10:00 to 16:00 (London time / note summer - and winter time!).

Exclusion of liability

Claims for damages by the customer are excluded, unless otherwise stated in the following. This also applies to the provider's representatives and vicarious agents if the customer asserts claims for damages against them. Excluded are claims for damages of the customer due to injury to life, body, health or essential contractual obligations which must necessarily be fulfilled in order to achieve the objective of the contract. Likewise, this does not apply to claims for damages following grossly negligent or intentional breach of duty by the provider or his legal representative or vicarious agent.

Prohibition of assignment and pledging

Claims or rights of the customer against the provider may not be assigned or pledged without the provider's consent, unless the customer has proven a justified interest in the assignment or pledge.

Language, Jurisdiction and Applicable Law

The contract shall be drawn up in English. The further performance of the contractual relationship shall be in English. The law of the United Kingdom shall apply exclusively. For consumers, this only applies insofar as this does not restrict any legal provisions of the state in which the customer is domiciled or habitually resident. The place of jurisdiction for disputes with customers who are not consumers, legal entities under public law or special funds under public law is the registered office of the provider.

Severability clause

The invalidity of any provision of these GTC shall not affect the validity of the other provisions.

---

London 2022